These Terms of Use govern your use of EyeSurgeryClinic.co.uk. By using the website or submitting an enquiry you agree to them. The site offers general information, not clinical advice, and an appointment is only confirmed once we contact you and you receive written confirmation.
Terms overview
These Terms of Use ("Terms") apply to your use of EyeSurgeryClinic.co.uk (the "Website"). By accessing or using this Website, you agree to these Terms. If you do not agree, please do not use the Website.
We operate in the United Kingdom and our services are intended for UK residents seeking private ophthalmology and eye surgery services, including (but not limited to) cataract surgery, oculoplastics and related consultations.
Important: This Website does not provide emergency care. If you believe you have a medical emergency, call 999. If you need urgent advice, contact NHS 111 or your local NHS provider.
Key definitions
- "We", "us", "our" refers to EyeSurgeryClinic.co.uk and associated clinic operations providing private services.
- "You" refers to any person who accesses the Website or submits an enquiry/appointment request.
- "Services" refers to private consultations and procedures (e.g., cataract and oculoplastics) offered through our clinic.
- "Content" includes text, images, downloadable materials and all information on the Website.
Why these Terms matter
Protecting patient safety
We set clear boundaries between general information and clinical advice, so you know when to seek urgent or in-person assessment.
Transparent enquiries
You understand what happens after you submit a form, how we respond, and what you may need to provide before booking.
Fair expectations
We explain limitations, intellectual property and lawful use, so your experience is consistent and compliant with UK standards.
Using this website
You agree to use the Website for lawful purposes only. You must not use the Website in a way that could damage, disable or impair it, or interfere with other users.
You must not
- attempt unauthorised access to the Website, servers or data
- introduce malware, viruses, trojans or harmful code
- copy, scrape or systematically extract content without permission
- submit false or misleading information in forms or communications
You should
- provide accurate contact information so we can respond
- use secure networks where possible when sending health-related details
- keep a record of appointment confirmations and emails from us
- contact us if you suspect a security issue related to your enquiry
Third-party links
This Website may include links to third-party websites for convenience (for example, guidance sources or mapping). We do not control third-party sites and are not responsible for their content, availability, or privacy practices.
Medical information disclaimer (UK)
Content on this Website is provided for general information only. It is not a substitute for a face-to-face consultation, diagnosis or treatment by a qualified clinician. Eye conditions can change quickly and may require urgent assessment.
Step 1: Use the site to understand options
Learn about cataract surgery, oculoplastics and consultations, including typical pathways and what to ask.
Step 2: Request an appointment
Submit the form and tell us your symptoms and goals. We may ask follow-up questions to triage appropriately.
Step 3: Get personal clinical advice
Clinical decisions are made in consultation and are specific to your eyes, history, scans and examination findings.
Urgent symptoms: sudden vision loss, new flashes/floaters with a curtain effect, severe eye pain, chemical injury, or serious trauma require urgent assessment via NHS services.
For full details, see our medical disclaimer.
Fees, quotes and what’s included
Any fees shown on the Website are indicative unless stated otherwise. Final pricing depends on clinical assessment, the procedure recommended, the lens or technique chosen (where applicable), and your individual needs.
| Item | What you can expect | What may change the fee |
|---|---|---|
| Initial consultation | Discussion of symptoms and goals, review of history, examination and next steps. | Additional diagnostics, complexity, need for subspecialist input. |
| Procedure quote | A written estimate based on the agreed plan (where available). | Changes to clinical plan after assessment, theatre requirements, lens choices. |
| Follow-up care | Scheduled review(s) as clinically appropriate to check healing and outcomes. | Unplanned visits, additional treatments, complications (rare) requiring care. |
If you are insured, you are responsible for checking with your insurer what is covered and for obtaining any required authorisations. We may request insurer details before confirming appointments.
Appointments, cancellations and rescheduling
When you request an appointment, we will contact you to confirm availability and any preparation needed. An appointment is only confirmed once you receive confirmation from us.
If you need to cancel
Please tell us as soon as possible so we can offer the slot to another patient. Depending on the appointment type, a cancellation fee may apply if you cancel late or do not attend.
- Contact us using the details provided in your confirmation
- Include your name and appointment date/time
- Let us know if you wish to reschedule
If we need to change a slot
On rare occasions, clinics may need to be rescheduled (for example due to clinical emergencies or staffing). We will aim to give reasonable notice and offer the next suitable alternative.
Tip: If you have mobility, access, or communication needs, tell us when you book so we can make reasonable adjustments.
For refunds of deposits and pre-paid fees, see our refund policy.
Privacy, data protection and communications
If you submit an enquiry or request an appointment, you agree that we can use the details you provide to respond and manage your request. We aim to handle information responsibly and in line with UK data protection requirements.
What we collect
Contact details (name, email, phone), postcode, and any information you include about symptoms or the service you want.
How we use it
To respond to enquiries, schedule appointments, and provide relevant pre-appointment information or next steps.
How we contact you
By phone and/or email. Please ensure your details are correct and check spam/junk folders for replies.
For more detail about how we handle personal data, please see our privacy policy. If anything is unclear, contact us before submitting sensitive details.
Intellectual property
Unless stated otherwise, the Website and its Content are owned by or licensed to us. You may view and print pages for your personal use. You must not reproduce, republish, distribute or commercially exploit the Content without prior written permission.
Permitted use: saving pages for reference, sharing a link to a page, and printing for personal healthcare discussions. Not permitted: copying full articles to other sites or using our branding without consent.
Liability and availability
We take reasonable care to ensure the Website is accurate and up to date. However, the Website and Content are provided on an “as is” basis. We do not guarantee that the Website will be uninterrupted, error-free, or free from viruses.
To the extent permitted by law, we are not liable for losses arising from your use of, or reliance on, the Website Content. Nothing in these Terms excludes or limits liability where it would be unlawful to do so under UK law.
Clinical outcomes
All medical procedures carry risks and outcomes vary between individuals. Any statements about expected outcomes are general only and do not guarantee a particular result. Your clinician will discuss benefits, risks and alternatives during consultation.
Concerns, complaints and feedback
We aim to deliver a safe, respectful and professional service. If you have a concern about Website content, communications, or your experience arranging an appointment, please contact us so we can help.
1) Contact us
Explain what happened and what outcome you’re seeking. Include dates, names (if known) and screenshots (if relevant).
2) We review
We’ll investigate and respond as soon as reasonably possible, asking for more details if needed.
3) Resolution
Where appropriate we’ll correct errors, clarify information, or explain decisions and next steps.
Clinical complaints: If your concern relates to clinical care, please ask for the clinic’s formal complaints procedure so it can be handled properly and confidentially. See our complaints procedure.
Request an appointment
Use the form to request a call back or consultation. We’ll confirm availability and next steps.
Ready to discuss cataract or oculoplastics treatment?
Request an appointment and we’ll guide you through the next steps, including what to bring and how to prepare. Non-urgent enquiries only. For urgent eye problems, use NHS services (111/999).
Request an appointmentTerms FAQs
Do these Terms book an appointment automatically?
No. Submitting a form is a request for contact. Your appointment is only confirmed once we respond and you receive confirmation details.
Can I rely on Website information as medical advice?
No. The Website provides general information. Your clinician will provide advice tailored to your eyes and medical history during consultation.
What if I submit health details in the form?
Only share what’s necessary to help us respond. We’ll use the details to contact you and manage your enquiry, in line with our privacy approach. See our privacy policy for how we handle personal data.
Do you treat patients across the UK?
We support UK patients, including those travelling for private eye surgery. If you’re travelling, tell us your location and timing needs when you enquire.
What happens if I have an urgent eye problem?
This Website does not provide emergency care and enquiries are not monitored 24/7. If you believe you have a medical emergency, call 999. For urgent advice, contact NHS 111 or your local NHS provider. Warning signs include sudden vision loss, new flashes or floaters with a curtain effect, severe eye pain, chemical injury or serious trauma.
Are the prices on the website fixed?
No. Any fees shown are indicative unless stated otherwise. Final pricing depends on clinical assessment, the procedure recommended, the lens or technique chosen where applicable, and your individual needs. Where available, you receive a written estimate based on the agreed plan.
Can I cancel or reschedule an appointment?
Yes — please tell us as soon as possible so we can offer the slot to another patient. Depending on the appointment type, a cancellation fee may apply if you cancel late or do not attend. Include your name and appointment date/time, and let us know if you wish to reschedule.
Can I copy content from this website?
You may view and print pages for your personal use, save pages for reference, share a link, or print for personal healthcare discussions. You must not reproduce, republish, distribute or commercially exploit the Content — or use our branding — without prior written permission.
Are my treatment results guaranteed by these Terms?
No. All medical procedures carry risks and outcomes vary between individuals. Any statements about expected outcomes are general only and do not guarantee a particular result. Your clinician will discuss benefits, risks and alternatives during consultation.
What if I’m using private medical insurance?
If you are insured, you are responsible for checking with your insurer what is covered and for obtaining any required authorisations. We may request insurer details before confirming appointments.
How do I raise a concern or complaint?
Contact us and explain what happened and the outcome you’re seeking, including dates, names if known and screenshots if relevant. We’ll investigate and respond as soon as reasonably possible. If your concern relates to clinical care, please ask for the clinic’s formal complaints procedure so it can be handled properly and confidentially.
Still have a question about these Terms?
If your question isn’t covered here, our team is happy to help.
Request an appointment Contact us