This cookie policy explains how EyeSurgeryClinic.co.uk uses small text files called cookies. We use strictly necessary cookies to keep the site secure and working, and — where used — functional, analytics and marketing cookies to improve the site. You can manage or block cookies in your browser at any time.
What are cookies?
Cookies are small text files stored on your device (computer, smartphone or tablet) when you visit a website. They help the website remember information about your visit—such as your preferences and how you move through pages—so the site can work properly and improve over time.
Some cookies are strictly necessary to provide the service you request (for example, security and load balancing). Others help us understand how visitors use our site so we can improve usability and content. Where cookies are not strictly necessary, we use them in line with UK requirements.
How EyeSurgeryClinic.co.uk uses cookies
We use cookies to:
- Keep the site secure and reliable (e.g., protect forms, prevent abuse, and maintain performance).
- Remember your preferences (where applicable), such as choices that make the website easier to use.
- Measure and improve how the website performs, including which pages are most helpful for patients researching cataract surgery, oculoplastics, and other eye procedures.
- Support enquiries and bookings by ensuring the website and appointment request pathways work smoothly.
Important: Cookies do not give us access to your device. If you submit an enquiry via our form, the information you provide is handled as personal data and processed in line with applicable UK data protection requirements.
Your choices
You can manage cookies via your browser settings (see How to manage cookies). Some cookies may be essential to the site operating correctly; blocking them can impact site functionality such as form submission and page security.
Types of cookies we may use
1) Strictly necessary cookies
These are required for the website to function. They help with essential features such as security, network management, and accessibility. Without them, parts of the site may not work properly.
2) Functional cookies
These remember your choices (for example, preferences you select) to provide a more personalised experience. They are not strictly necessary, but can improve usability.
3) Analytics / performance cookies
These help us understand how visitors use the site (e.g., which pages are visited, how long people stay, and where errors occur). We use this to improve content and performance.
4) Marketing cookies (where used)
These may be used to measure the effectiveness of advertising or to show relevant content. Where these are used, they are treated as non-essential and should be managed via preferences and your browser settings.
We aim to minimise cookie use and only keep cookies for as long as necessary. Exact cookies can change as the website is updated. See Cookie details for the current overview.
How to manage cookies (UK users)
You can control cookies through your browser. Most browsers let you:
- see what cookies are set and delete them
- block third-party cookies
- block cookies from specific sites
- block all cookies (note: this can break website features)
Common browser guidance
- Google Chrome: Settings › Privacy and security › Third-party cookies / Site data. You can block cookies and clear browsing data.
- Apple Safari (macOS/iOS): Settings/Preferences › Privacy. You can prevent cross-site tracking and manage website data.
- Microsoft Edge: Settings › Cookies and site permissions › Manage and delete cookies and site data.
- Mozilla Firefox: Settings › Privacy & Security. You can adjust Enhanced Tracking Protection and cookie settings.
Note: If you disable cookies, some pages may not behave as expected and online enquiry forms may fail to submit. If this happens, please try enabling strictly necessary cookies or contact us using the form below.
Cookie details (overview)
Cookies can vary depending on how the site is configured, updates to our platform, and your device/browser. The table below describes the categories of cookies you may see on EyeSurgeryClinic.co.uk.
| Category | Purpose | Typical examples | Typical duration |
|---|---|---|---|
| Strictly necessary | Security, load balancing, session management, and form protection. | Session cookie IDs, security tokens, anti-forgery cookies. | Session to a small number of days. |
| Functional | Remember preferences to improve usability. | Preference cookies (e.g., language/region where applicable). | Session to several months. |
| Analytics / performance | Understand usage and improve pages, navigation, and performance. | Aggregated visit statistics, page interaction measurements. | Often a few minutes to 24 months (varies). |
| Marketing (if used) | Measure advertising effectiveness and/or show relevant content. | Ad conversion tags, remarketing cookies (third-party). | Days to months (varies). |
Need a specific cookie name? If you want us to confirm whether a particular cookie you see in your browser is used by our site or a third party, send us the cookie name and a screenshot (if possible) using the cookie/privacy question form below.
Third-party cookies and embedded services
Some website features can involve third parties (for example, embedded maps, video players, analytics tools, or accessibility and security services). If these services are present, they may set their own cookies or use similar technologies.
Third-party cookies are controlled by the relevant third party, not by EyeSurgeryClinic.co.uk. You can typically manage these via your browser settings (see How to manage cookies).
What this means for you: if you block third-party cookies, some embedded content may not load; security tools may still run to protect the site and forms; and analytics may be reduced, which can limit our ability to improve user journeys.
Data protection note: where third-party services process data, they do so under their own policies and settings. We aim to select reputable providers and configure services in a privacy-conscious way where available.
Changes to this Cookie Policy
We may update this Cookie Policy to reflect changes to our website, services, or legal/regulatory guidance in the United Kingdom.
When we make changes, we will update the content on this page. If you have questions about a change, contact us via the form below.
Ask a cookie or privacy question
Use this form to ask about cookies, consent, or how the website handles your enquiry. For appointment requests, please use our main booking options on the site.
Questions about cookies before you book? Our team is happy to help — or request a consultation about private eye care across South England.
Request an appointmentFrequently asked questions
Do cookies store my medical information?
No. Cookies are generally used for technical and measurement purposes such as security, remembering preferences and understanding how the site is used. If you submit an enquiry, the information you type into a form is handled separately from cookies as personal data, in line with applicable UK data protection requirements.
How do I withdraw or change my cookie consent?
You can change your choices at any time through your browser settings, where you can see, delete or block cookies, including non-essential analytics and marketing cookies. If we operate a cookie banner on the site you can also adjust preferences there. Blocking strictly necessary cookies may stop some pages and forms working correctly.
What are strictly necessary cookies and can I block them?
Strictly necessary cookies are required for the website to function—they support security, network management, load balancing, form protection and accessibility. You can block them in your browser, but doing so can break website features such as form submission and page security, so we do not recommend it.
Can I book an appointment if I block cookies?
Often yes, but blocking strictly necessary cookies may prevent pages or forms from working correctly. If you run into issues, try allowing essential cookies or contact us via the form above. Our appointment pathways rely on the site functioning normally, which strictly necessary cookies help support.
What are “session” cookies and how long do they last?
Session cookies last only while your browser is open and usually support core functions like navigation and security. They are removed when you close the browser. Other cookies, such as analytics, can last from a few minutes up to around 24 months, while functional cookies may last from a session to several months.
How do I see which cookies are set on my device?
Most browsers let you view cookies under site settings or developer tools, where you can also delete them. If you are unsure what a cookie is for, send us the cookie name (and a screenshot if possible) via the enquiry form and we will confirm whether it is used by our site or a third party.
Do you use marketing or advertising cookies?
Where marketing cookies are used, they may measure the effectiveness of advertising or show relevant content, and they are treated as non-essential. They should be managed via your preferences and browser settings. We aim to minimise cookie use and only keep cookies for as long as necessary.
Are third-party cookies controlled by Eye Surgery Clinic?
No. Third-party cookies—for example from embedded maps, video players, analytics tools, or security and accessibility services—are controlled by the relevant third party under their own policies, not by EyeSurgeryClinic.co.uk. You can typically manage them through your browser settings. Blocking them may stop some embedded content loading.
Is the cookie policy the same as your privacy policy?
They are related but different. This cookie policy explains how cookies are stored and accessed on your device. Our privacy policy explains how we process your personal data, including any information you submit through enquiry forms. We recommend reading both.
How can I ask a question about cookies on this site?
Use the cookie or privacy question form on this page to ask about cookies, consent, or how the website handles your enquiry. We will respond to your question. For appointment requests, please use the main booking options or request an appointment.